Return Policy
Return Policy
At Riwaj Footwear, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we're here to help. Please review our return policy below for detailed information.
Eligibility for Returns
- Items must be in their original condition, unworn, and unused.
- All returns must be accompanied by the original receipt or proof of purchase.
- Returns must be initiated within 14 days of receiving your order.
Return Process
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Contact Us:
To initiate a return, please contact us at riwajfootwear@gmail.com or call us at 03266998900. Provide your order details and reason for the return. -
Approval:
Once your return request is reviewed and approved, you will receive instructions on how to proceed. -
Shipping the Return:
Customers are responsible for return shipping costs. Ensure the item is securely packaged to avoid damage during transit. -
Inspection:
Once the returned item is received, it will be inspected. Items that do not meet our return criteria will not be eligible for a refund or exchange.
Refunds
- Approved refunds will be processed within 7-10 business days after the item has been inspected.
- Refunds will be credited to the original payment method.
Exchanges
- Exchanges are subject to availability. If the desired replacement is unavailable, you may choose a refund instead.
Non-Returnable Items
Certain items may not be eligible for returns due to hygiene reasons or specific store policies. Please contact us for clarification if needed.
Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us immediately at riwajfootwear@gmail.com or call 03266998900. We will assist in resolving the issue as quickly as possible.
Contact Us
For any questions or concerns regarding your return, feel free to reach out:
Email: riwajfootwear@gmail.com
Phone: 03266998900
Address: Traffic Chowk, Liaqat Bazar, Dera Ghazi Khan
We appreciate your business and are committed to providing a smooth and hassle-free shopping experience